SMIN always aims to meet the needs of our customers and is committed to improving the quality and value of our services, with the ultimate philosophy of serving our customers and establishing an all-round, high-quality and standardised customer service system. We have formed a service structure from pre-sales telephone consultation, site environment survey, power supply scheme design, to after-sales installation and commissioning, use and maintenance, technical training and spare parts support as a whole. A number of professional and skilled engineers are ready to provide you with one-stop service and support to help customers really get a high practicality and high reliability of power supply solutions to maximise the value of their investment, so that customers can enjoy the quality of service level of Luyang.
After Sales Service
Smyth's service network spreads across many provincial capitals and major cities across the country, striving to select the outlets closest to the customers, with a faster response time, to reach the service site in time, the first time for customers to solve their problems. Showing the elegance of Luyang's quality services
In order to ensure the implementation of quality service levels, Smyth has established a four-level service system through the headquarters technical support centre, regional maintenance centres, provincial maintenance centres and municipal maintenance centres to achieve its service objectives. At the same time, service programmes will be tailored for grassroots user units located in mountainous areas and towns in the service process.
Customer Training
SMIN has a training centre with skilled engineers to provide customers with theoretical and practical training in operation, use and maintenance. In addition, SMIN will develop an annual training programme for customers to help them better understand and use SMIN products.
